Implementation Specialist


What You'll Do

Who we are

ArcBest Technologies, an ArcBest® company, is an innovative technology company that provides custom-built solutions and leading-edge technologies that help our customers and suppliers successfully navigate the complex supply chain landscape. Our team is made up of highly engaged and creative tech and analytical professionals — engineers, mathematicians, data scientists, software developers, information system specialists and more — who create smart solutions that deliver value to our customers and keep the global supply chain moving. We’re building the future of logistics.

ArcBest Technologies is headquartered in Fort Smith, Arkansas.

Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences — so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about who ArcBest Technologies is and what we do along with ArcBest's commitment to Diversity, Equity and Inclusion.

What you’ll do

Currently, we are looking for an Implementation Specialist to join the ArcBest Tech team. The Implementation Specialist assists development, formalization, and direction of training as well as onsite setup and implementation of customers in support of products offered through ArcBest Technologies and its affiliates. This position’s daily responsibilities require excellent problem solving as well as time management skills.

Your contribution may include:

  • Implement customer training, certification, and services tailored to each supported product offering.
  • Assist in the creation of training materials and certification processes. 
  • Demonstrate correct and safe equipment operation for customer implementation and exposure.
  • Be responsible for recording and retrieving customer certification(s).
  • Work with Risk Management to ensure appropriate steps are taken to minimize or eliminate risk.
  • Assist in the creation of implementation plans and organizes the use of internal, external, and customer resources.
  • Provide feedback that measures performance of the overall relationship between customers, strategic vendors, and internal staff with respect to training and implementation.
  • Understand customer stakeholders and organize training and implementation functions aligned with customer’s internal departments.
  • Collaborate with key stakeholders in the business to establish, prioritize, and track strategic requirements to be communicated to customers and vendors.
  • Implement policies, procedures, service standards, and workflows to support the consistent application of practices and compliance with regulations.
  • Work in a team setting to accomplish departmental goals.
  • Maintain a positive attitude in a highly intense environment.
  • Other duties and projects, as assigned.

As an Implementation Specialist, you will be a member of the ArcBest Tech Technology Research and Development team in Fort Smith, AR. Work hours vary based on scheduling to provide customer coverage during normal business hours including nights, weekends, and travel time. 

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree, preferred.

Experience: Minimum, five years’ experience, preferred. Two years' experience in Sales or Operations.

Computer Skills: Proficient in Microsoft Office Suite.

Certifications: Ability to understand and link related business requirements with corporate strategies and capabilities.

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

REF 10318

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