Information Specialist


What You'll Do

Who we are

ArcBest Technologies, an ArcBest® company, is an innovative technology company that provides custom-built solutions and leading-edge technologies that help our customers and suppliers successfully navigate the complex supply chain landscape. Our team is made up of highly engaged and creative tech and analytical professionals — engineers, mathematicians, data scientists, software developers, information system specialists and more — who create smart solutions that deliver value to our customers and keep the global supply chain moving. We’re building the future of logistics.

ArcBest Technologies is headquartered in Fort Smith, Arkansas.

Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences — so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about who ArcBest Technologies is and what we do along with ArcBest's commitment to Diversity, Equity and Inclusion.

What you’ll do

Currently, we are looking for an Information Specialist to join the ArcBest Technologies team. The primary responsibility for the Information Specialist, Support position is to provide assistance to users of Information Technology (IT) within ArcBest, its subsidiaries, and outside customers.

Your contribution may include:

  • Configure, install, monitor, and maintain IT users’ desktop software and hardware.
  • Support mobile workforce.
  • Provide consultation to IT users for all aspects of end-user computing and desktop-based software.
  • Provide technical support and guidance through Tier 2.
  • Responsible for documenting solutions to problems.
  • Assist in the testing and evaluating of new operation systems (OS) and programs for the corporate environment.
  • Assist in maintaining testing environment for OS patches and upgrades as well as implementation of new technologies, and assist in system wide software and OS upgrades and conversions.
  • Install and maintain anti-virus and firewall applications.
  • Install and support remote access including wired/wireless router configuration, VPN, RSA SecureID, and Remote Desktop Connection.
  • Assist in testing packaged software and upgrades to speed installations and to create silent, unattended installs.
  • Create and maintain documentation.
  • Provide occasional 24/7 on-call support for end users.
  • Other duties and projects, as assigned.

As an Information Specialist you will be a member of the ArcBest Technologies Information Center team in Fort Smith, AR. Each new employee is assigned a trainer. The trainer is highly knowledgeable in the applications used by a specific business segment as well as personnel that will become the Information Specialist's customers. The trainer will provide the new employee guidance and direction on any projects assigned.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree in Information Systems, preferred.

Experience: Minimum, one-year industry related experience.

Computer Skills: Comprehensive understanding of Microsoft Office Suite.

Other Requirements: Comprehensive understanding of PC hardware and software, including Microsoft Windows. Working knowledge if network technologies and troubleshooting device connectivity. Broad understanding of smartphones and tablets. 

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

REF 19601

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