Manager, Information Systems


What You'll Do

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. 

ArcBest Technologies is an ArcBest company that develops and supports applications to provide innovative technology solutions for business challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Manager, Information Systems to join the ArcBest Technologies team. The Manager, IS leads multi-person teams, prepares a system definition, and determines the steps necessary to design, code, test and implement a software solution to meet their customers’ needs, including providing estimates for the different stages of the development project and revising these as additional information becomes available.  The Manager, IS leads designs discussions with other team members, proposes alternative courses of action to help the customers meet their needs, and analyzes and interprets data to present results in a meaningful manner. This position also provides additional support by overseeing completion of responsibilities for an application support area.  

The Manager, IS assists team leaders as needed in the system definition, system design, coding, testing and implementing of software development solutions designed to meet the customers’ needs and if necessary, assists in the training of their customers on how to operate systems in the analyst’s area of responsibility.  In addition, this position must maintain communication with management and other team members on the status of the project. The Manager, IS provides the customers with exceptional service, and extends to developing an exceptional work team, while ensuring the customers' requirements and internal requirements are satisfied throughout the entire project life cycle. 

Your contribution may include:

  • Analyze, estimate, advise, counsel, serve, conduct research, guide, and assist customers in specific problems or questions concerning the technology systems under one’s area of responsibility.
  • Determine whether a problem exists, and if so, formulate and implement a solution for the problem.
  • Follow-up on solutions implemented and maintain close, regular communications with the key functional department personnel.
  • Assist employees with systems design, system definition and determine the steps necessary to code, test and implement software systems to meet the customers’ needs.
  • Consult with customers on implementing proposed solutions and plan courses of action to help the customer meet their needs.
  • Provide estimates for the different stages of the software development project, revising these estimates as additional information becomes available. 
  • Administer special projects as assigned.
  • As needed, assist employees with estimates, designs, test procedures and implementation of system enhancements when requested by the customers. 
  • Provide solutions for any software problems that may arise, which includes 24-hour “on‑call” support for existing systems. 
  • Provide for and manage personnel in the IS area of responsibility, including personnel related tasks such as planning, organizing, scheduling, delegating, coordinating, motivating, leading, training, directing, reviewing and evaluate performance and work assignments. 
  • Actively assist in the new hire recruiting process. 
  • Assist employees with questions concerning one’s responsibility and share technical knowledge. Train customers in specific applications. 
  • Prepare, organize, and conduct training classes for employees when needed.
  • Other duties and projects, as assigned

As a Manager, Information Systems, you will be a member of the ArcBest Technologies team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on work load.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

  • Bachelor’s degree in a computer related field. Experience will be considered in lieu of formal education.
  • Minimum, ten years’ software development experience
  • A solid understanding of object-oriented programming with significant hands on experience, preferred.  Prior training and/or experience in any of the following: COBOL, Object Oriented Programming, HTML, CSS, MVS, Visual Basic, VB Script, Assembler, Client Server VBA, CICS, ZEKE/ZEB Technologies, TSOIISPF/SDSF, COM objects, JCL application design, OLAP – ESSBASE, DB2, Active Server Pages, Java Script, C#, VB.NET, .NET, ASP.NET, Vue.js, SQL

If you require accommodation in the application process, please contact or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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