Software Quality Assurance Lead


What You'll Do

*This position will have a hybrid work option (3 days per week in office, 2 days per week at home) after training is complete at the Fort Smith, AR office.

Who we are

ArcBest Technologies, an ArcBest® company, is an innovative technology company that provides custom-built solutions and leading-edge technologies that help our customers and suppliers successfully navigate the complex supply chain landscape. Our team is made up of highly engaged and creative tech and analytical professionals — engineers, mathematicians, data scientists, software developers, information system specialists and more — who create smart solutions that deliver value to our customers and keep the global supply chain moving. We’re building the future of logistics.

ArcBest Technologies is headquartered in Fort Smith, Arkansas.

Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences — so we can provide the best atmosphere for our employees and the best service to our customers. If that sounds like something you’d like to be a part of, we’d love to hear from you.

Learn more about who ArcBest Technologies is and what we do along with ArcBest's commitment to Diversity, Equity and Inclusion.

What you’ll do

We’re looking for a Software Quality Assurance Lead to join the ArcBest Technologies team. The Software Quality Assurance (QA) Lead organizes and manages QA activities at scale on high priority projects. This position works independently, and organizes, plans, and assists teams in executing quality assurance activities on software systems and purchased products. The Software QA Lead is responsible for leading the team that executes testing directly and indirectly based on team capacity. This position defines the testing strategies to ensure that the product meets business requirements and company standards.

The Software QA Lead identifies risks and creates plans to mitigate risks as needed, and reports progress on QA activities to upper management and other involved parties throughout product development. This position is a business-oriented role that requires a strong understanding of QA processes, software development processes, and project management.

Your contribution may include:

  • Champion QA activities on projects.
  • Plan and develop test suites for software products.
  • Lead QA efforts through defining, developing, executing, and documenting test plans and cases.
  • Ensure sufficient testing is completed to meet team commitments and goals.
  • Communicate progress with project team members and leadership.
  • Participate in the design of standards, guidelines, and practices for QA activities and tools.
  • Communicate the benefits of the quality process.
  • Work with teams to make verification processes and testing more efficient.
  • Hold self and others accountable for improving QA practices.
  • Provide reporting for leadership such as project progress updates and time sheets.
  • Analyze, review, and interpret QA metrics for monthly reporting.
  • Assist individuals and teams with questions concerning QA activities and practices.
  • Assist teams with onboarding new QA practices.
  • Prepare, organize, and conduct instructor led training classes for AB Tech.
  • Determine the techniques used in designing and executing test plans, assuming they are consistent with current ArcBest Tech standards in place at that time.
  • Practice time management among the projects and tasks one is assigned to work on.
  • Schedule informal or formal meetings necessary to communicate QA activities for assigned projects.
  • Assign QA related activities to project team members.
  • Other duties and projects as assigned.

As a Software Quality Assurance Lead, you will be a member of the ArcBest Technologies Software Quality Assurance team in Fort Smith, AR. Your hours will be Monday through Friday, 8:00am to 5:00pm, with irregular hours that may occur depending on workload.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

Education: Bachelor’s degree or combination of education and formal testing experience, preferred.

Experience: Minimum, five years’ experience in the following areas: Organizing, planning, and assisting teams with quality assurance activities within a software project.

Establishing, tracking, and interrupting testing metrics for reporting. Demonstrated ability with establishing and leading problem-solving efforts in the software development process.

Experience with testing tools and test automation frameworks. Experience and understanding of the systems development life cycle and applying quality practices to that process, preferred.

Computer Skills: Experience with Azure DevOps and Microsoft Office.

Prefer experience with testing frameworks NUnit, MS Test, Selenium, and C#.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to An Equal Opportunity Employer including Vet/Disability.

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